Shipping policy
Shipping & Returns
At Velora, we are dedicated to getting your order to you quickly, securely, and with full transparency. And if something is not quite right, we will work with you to make the return process as painless as possible.
📦 Shipping Information
Fast and Reliable Delivery
Every order is prepared with care and sent through trusted delivery partners, so it reaches you safely.
Estimated Delivery Time
- Orders usually arrive within 7 to 14 business days from the date of purchase.
- Delivery times can shift due to product availability, weather, customs clearance, or carrier delays.
Free Shipping
We are proud to offer free shipping on every order. No minimum purchase, no hidden fees, ever.
Order Tracking
Once your package is on its way, you will receive a shipping confirmation email with a tracking number, so you can follow your delivery every step of the way.
Shipping Address Changes
Need to update your delivery address? Please reach out as soon as you can after placing your order. We will do our best to help, though changes cannot be guaranteed once an order has entered fulfillment or already shipped.
📧 support@velora.com
🔄 Returns and Refund Policy
Your happiness matters to us. If your purchase does not live up to your expectations, we are here to help.
Return Window
You can request a return within 14 days of receiving your order.
Return Eligibility
To qualify for a return, products must:
- Be unused and in their original condition.
- Include all original packaging, accessories, and documentation.
- Have all safety seals, labels, and tags intact.
- Show no signs of misuse, damage, or alteration after delivery.
How to Request a Return
To start a return, please email our support team with:
- Your order number
- The product or products you would like to return
- A short note explaining the reason for the return
We will send you detailed instructions and guide you through every step.
📧 support@velora.com
Refund Processing
Once your returned item reaches us and passes inspection, approved refunds are issued to your original payment method within 14 business days.
Please keep in mind that your bank or payment provider may need extra time before the refund shows up in your account.
Return Shipping
Customers cover return shipping costs, unless the product:
- Arrived damaged in transit
- Is defective on arrival
- Was shipped incorrectly by Velora
In these cases, we will take care of the return shipping or send a replacement at no extra charge.
💙 We're Here to Help
Whether you have questions about shipping, tracking, returns, refunds, or your order status, our customer support team is ready to help.
📧 support@velora.com
We are committed to friendly, responsive service and aim to reply to every message as quickly as we can.