FAQs
Frequently Asked Questions
How do I place an order?
Have a look around our store, add whatever catches your eye to your cart, and check out. The whole thing takes just a few minutes, and a confirmation email lands in your inbox the moment your order goes through.
Can I change or cancel my order after placing it?
Orders move fast on our end, so get in touch as quickly as you can if something needs to change. Email us at support@velora.com and we will do everything we can to help before your order ships.
I did not receive an order confirmation. What should I do?
Start by checking your spam or promotions folder, since confirmation emails sometimes end up there. If it is still nowhere to be found, drop us a line at support@velora.com and we will send it over again straight away.
Shipping and Delivery
How long does shipping take?
Once your order is processed, we send it on its way quickly and give you tracking so you are never left guessing. Delivery times shift a bit depending on where you are, and your tracking details will always give you the most accurate estimate.
How do I track my order?
The moment your order ships, we email you a tracking link so you can follow your package the whole way. If anything gives you trouble, email support@velora.com and we will help you track it down.
Do you ship to my country?
We are glad to reach customers across many parts of the world. If you are not sure whether we deliver to your area, reach out at support@velora.com and we will confirm it for you.
My order has not arrived yet. What now?
First, check your tracking link for the latest update. If something looks off or your package is running later than expected, get in touch at support@velora.com and we will look into it right away.
Returns and Quality
What if my item arrives damaged or is not right?
We stand behind everything we send out. If something is not right, email us at support@velora.com with your order details and a photo if you can, and we will put it right.
How do I know your products are good quality?
Every item has to earn its spot. We check our makers and suppliers with care, and anything that does not meet our standard never makes it to your cart. What arrives at your door is chosen to be used, kept, and enjoyed.
Payments and Security
What payment methods do you accept?
We offer a range of secure payment options at checkout. Whichever one you pick, your details stay protected from start to finish.
Is my payment information safe?
Yes. Checkout is fully secure and your payment information is handled with care and encryption, so you can shop with complete peace of mind.
Support
How can I contact you?
A real member of our team is always here to help. Email us any time at support@velora.com, whether you have a question before you buy or need a hand after your order arrives.
How quickly will I hear back?
We reply fast and treat every message like it came from a friend. Expect a real, helpful response from an actual person, never an automated script.